On September 8th, the District noticed elevated levels of very fine sands entering the distribution system. District Operators worked to immediately identify the problem and remedy the situation.
We were able to pinpoint that the sand was coming from one specific well site. We have adjusted our well usage to work around this, preventing any additional sand from entering our system. We are also working to find the best possible solutions for our customers.
Unfortunately, these extremely small particles are spread throughout the distribution lines and continue to cause issues for our users. We apologize for this and ask for your patience as we continue to resolve the situation.
In the meantime, there are a few things you can do to help alleviate these issues:
Turn on a front yard hose bib for 5-10 minutes. This would help flush any sand built up at your specific water meter to make its way out of the system.
Filter any water that may be needed for cooking or drinking. While the water is still safe, there is obviously some dirt and sand making its way through.
Let us know if you continue to have issues. The most affected areas of town seem to be American Avenue and Camden Drive and those surrounding neighborhoods, but we want to know if there are more.
Check back here for updated information. We'll provide that as soon as it becomes available.
We apologize again and thank you for your patience.